Support & status

• Email — support@madiplan.app. Include the workspace name + a screenshot if you can; it shaves a round-trip.
• Help center — every concept (phases, dependencies, plans, sharing) has a one-page guide under /help. Often the fastest answer.
• Status — a hosted status page goes live at GA. During beta, the fastest path for anything that looks like an outage is the support email; widespread incidents also get a tagged entry on /whats-new.

Targets, not strict SLAs unless your plan says otherwise:

• Basic — best effort. We read every email; complex requests may wait behind paid-tier queues.
• Team — first response within 1 business day.
• Pro — first response within 4 business hours.
• Enterprise — 4-hour first response with 24/7 coverage for critical incidents. Specifics live in your agreement.

A hosted status page (covering the app, realtime collaboration, and the database) goes live at GA — you'll be able to subscribe there for incident updates pushed to your email. Until then, support@madiplan.app is the channel for anything that looks like an outage, and broader incidents get a tagged entry on /whats-new so you can see them without asking.

• Bugs, account / billing issues, data questions, security reports — yes, always.
• Feature requests + product feedback — yes, and we read them all even when we don't reply individually.
• Custom integrations / on-prem / SSO — Enterprise tier; reach out and we'll scope it.